No Refund After Registration
Registration fees are non-refundable once payment is completed
Full Refund if Event Cancelled
If Qlevro cancels an event, 100% refund is issued automatically
1. General Policy
All registration fees paid on the Qlevro platform are non-refundable once the registration is confirmed. This applies to all events, competitions, and assessments hosted on qlevro.com, regardless of whether the participant attempts the exam.
We encourage participants to read all event details carefully before completing registration.
2. When Refunds Are Issued
A full refund will be issued in the following circumstances:
- Event cancelled by Qlevro — if we cancel an event for any reason, all registered participants will receive a 100% refund within 7 working days
- Event postponed significantly — if an event is postponed by more than 30 days from the original date and the participant wishes to withdraw, a refund will be considered on a case-by-case basis
- Duplicate payment — if a technical error results in a duplicate payment, the extra amount will be refunded within 5-7 working days
- Payment deducted but registration failed — if payment was deducted from your account but registration was not confirmed due to a technical error, a full refund will be processed within 5-7 working days
3. When Refunds Are Not Issued
- Participant is unable to attend due to personal reasons (illness, schedule conflict, etc.)
- Participant forgets to appear for the exam during the exam window
- Participant is disqualified for violating exam rules
- Participant's internet connection or device fails during the exam
- Participant is dissatisfied with their score or result
- Registration was completed by mistake — please review all event details before registering
4. How Refunds Are Processed
Approved refunds are credited back to the original payment method:
- UPI payments — refunded within 2-3 working days
- Credit/Debit card — refunded within 5-7 working days (may appear on next statement cycle)
- Net banking — refunded within 3-5 working days
Refunds are processed through Razorpay, our payment partner. The exact timeline may vary slightly depending on your bank.
5. How to Request a Refund
If you believe you are eligible for a refund under Section 2, please contact us within 48 hours of the issue occurring:
Contact us with:
- Your Registration ID
- Registered email address
- Payment transaction ID (from Razorpay)
- Reason for refund request
Email: bqlevro@gmail.com
6. Disputes
If you believe a refund has been incorrectly denied, you may escalate your concern by emailing us at bqlevro@gmail.com with the subject line "Refund Dispute — [Your Registration ID]". We will review and respond within 5 working days.
7. Changes to This Policy
Qlevro reserves the right to modify this Refund Policy at any time. The policy applicable to your registration is the one in effect at the time of payment.
Important: By completing your registration and payment, you confirm that you have read and accepted this Refund Policy. We recommend saving your Registration ID and payment confirmation email for future reference.